Customer Satisfaction

In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. We are committed to finding out what makes our customers tick, addressing those areas, and further enhancing our services to not just meet, but surpass customer expectations.

In order to ensure that we always provide 100% customer satisfaction, each of our products comes with:

  • Dedicated Relationship Officers
  • Dedicated Phone Lines
  • Dedicated Mini-shops
  • Dedicated Infrastructure
  • Customized Portal
  • Escalation Matrix with earmarked Back-ups
  • Pre-fixed slots at Preferred Provider Network
  • Grievance Cell
  • Toll-Free Number and back-up numbers

With us, you can be assured of a completely holistic health care plan. We don’t just provide you with a product or an experience; we provide peace of mind.

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