Services

We cover over 1 Million lives and have organized ourselves in a manner that helps to achieve the highest levels of efficiency, cost control, communication and most importantly, employee satisfaction. We are committed to improving the health care experience for everyone involved: the insurer who provides the cover and the benefits, the employers who sponsor it, the health care provider who delivers it and most of all, the employees and plan members who benefit all of it.

Advantage for Clients:

 

  • The services offered by us are out rightly unmatched
  • It does not entail any additional cost implication for the clients.
  • Our cost is not higher than that of any other TPA

 

Over & above the TPA service offerings what you also get is:

 

  • A dedicated white labeled helpline for premium client with an IVR, call statistics & a customized greeting. For e.g., Welcome to MNYL helpline @ UnitedHealthcare.
  • E-enroll services with 'Online Query Module' & reports presenting FTR, query types & trend analysis.
  • Health newsletters to your employees on monthly basis with health & wellness offerings plus discounts.
  • Dedicated account manager with 4 levels of escalations. Monthly / quarterly reviews
  • All service level agreements signed with monthly reports substantiating the performance.
  • Best in the industry TAT for cashless & reimbursement claims & a personalized human touch with customer service agents trained in C3's & soft-skills aiming towards service par excellence. (We urge you to call our Toll free number 1-800-209-9995 & experience the best in the class service standards).
  • We can also offer the capabilities of UHCI offerings on wellness products to your employees depending on specific requirements.
Key Highlights
Value Added Services